Ordering from South Hills Brewing Supply

We keep your personal information private and secure. When you make a purchase from our site you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders. It is not rented or sold to anyone.

Our secure servers protect your information using advanced encryption techniques.

Other sites accessible through our site have their own privacy policies and data collection
practices. Please consult the privacy policy of each individual site.

We accept the following credit cards: Visa, MasterCard, and Discover. Please be sure to provide your exact billing address and telephone number. Incorrect information will cause a delay in processing your order.

All orders are shipped by UPS. We do not have a minimum order amount, but please be aware that shipping on small orders may not be economical.

We make every effort to ship orders within 48 hours, provided the product ordered is in stock.
Many orders ship the same day. We do not ship Saturday, Sunday, and Monday. We cannot guarantee when an order will arrive. There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. Orders are sent UPS. We do not ship internationally, to P.O. boxes or APO. Certain discounted shipping
incentives/promotions may not apply to Alaska or Hawaii addresses.

We do not add special packaging or handling charges on shipments with the exception of glass and some large items that incur extra UPS costs.

Products that are defective due to manufacturers’ defects can be returned within 30 days from
the date of purchase. Shipping costs are not refundable. If we are shipping an additional item
due to our mistake, you will not be charged additional shipping. If you have an item that needs returned, or have a question about a return, please contact the main store at (412) 937-0773. Please do not ship anything to South Hills Brewing Supply without contacting us first. We reserve the right to charge a 15% restocking fee on returns and cancelled pre-orders.

The following are not returnable:
a) items damaged by misuse or alteration
b) items without original packaging
c) ingredients
d) cut hose
e) special order items

We strongly suggest purchasing an ice pack with liquid yeast. Ice packs do not last forever, but
will minimize the time that the yeast is warm. All the yeast we sell is fresh. While yeast may
arrive warm, the occurance of yeast failure is very minimal. We can not replace yeast on the mere suspicion of heat damage.

In the event a product is listed at an incorrect price, shipping weight, etc., due to typographical error, we have the right to refuse or cancel any orders placed for that product.

This site is owned and operated by South Hills Brewing Supply. All materials appearing on this
site are the sole property of South Hills Brewing Supply. This includes but is not limited to:
Recipes, directions, formulas, instructions, guidelines, as well as descriptions, images, and
website design. They may not be reproduced or redistributed, electronically or physically,
without prior written authorization. ALL RIGHTS RESERVED.

Sincerely,

The staff and management of South Hills Brewing Supply and Country Wines